Frequently Asked Questions

Below are a compilation of questions we have received over the years. If you don't see an answer to your particular question please contact us.

How to Install

How to Measure

Download our Measurement Sheet!

Product Related:

Yes! Magnetite windows are custom built for you. This means that they can fit any shape or style of window.
Yes! Magnetite windows are fully operational and easy to use. It is as easy as opening your fridge door. Magnetite uses magnets, similar to those used in a fridge door, to hold them closed.
Cleaning is simple! Using a soft cloth or shamy the Magnetite panels can be easily cleaned with an acrylic cleaner or a mild detergent (3% in lukewarm water). You do not need to struggle to clean between the window panels. All your Magnetite panels are completely removable making cleaning easy. Looked after, your Magnetite windows will give you years of savings and comfort!
Acrylic has much better insulation properties than glass. In fact, Magnetite's acrylic panels only let through 1/6 the heat of glass. Acrylic is stronger and safer than glass and it blocks out the suns harmful UV rays.
No! Magnetite uses only optical grade acrylic. This means that there is no polystyrene, which causes low cost plastic sheeting to change color in the sun. What you see through your window now is what you will see with your Magnetite window installed.
Yes! Acrylic is 17 times stronger than glass and it will not shatter. Magnetite acrylic panels have a UV inhibitor built into them. This will stop the harmful UV rays from fading curtains or furniture and keep you safe.
The magnet has a 99-year life expectancy. With over 90% iron oxide it is able to with stand bangs and extreme temperature. In short, the magnet will last for the life of your home.
The magnet has a 99-year life expectancy. With over 90% iron oxide it is able to with stand bangs and extreme temperature. In short, the magnet will last for the life of your home.
Magnetite windows are unobtrusive. Magnetite's slim line framing and color range means that it blends into your existing window. Aside from the savings and comfort you will not even notice Magnetite windows are installed. Because the look of your existing window in maintained, Magnetite is approved by most body corporate and strata developments.
Each Magnetite panel is completely removable because they are attached using magnets. We provide you with handles or suction cups, so you grip these and pull gently to break the seal and then lift the acrylic panel completely off the window.
Magnetite works with windows as well as larger glass panels such as sliding glass doors. The Magnetite panels magnetically attach to the parameter of your sliding glass door.
Magnetite comes with a limited 5 year warranty on all Residential Windows. They are guaranteed to be free of manufacturer defects or workmanship. To read the full warranty information click here.

Technical Details Answers:

The addition of our Magnetite Optical Grade Acrylic Windows can provide up to 115% better thermal resistance than a window with a single pane of glass.

Glass---5 to 6 btu/hr/sq ft/°F, according to CRC Handbook of ChemistryAcrylic---0.7 to 1.7 btu/hr/sq ft/°F,according to Handbook of Plastics (indicates that acrylic is up to 8 times more thermally insulating than glass).

U-value of .48 in combination with single pane window, as determined by John M. Yellott Laboratories, Arizona, in tests performed.

Heat loss reduction of 412.5 btu/hr/ft sq (from 687.0 to 274.5) when applied to single pane window. As determined by Architectural Testing Inc., York, PA, in tests performed.
Our Magnetite Optical Grade Acrylic Windows are 17 times stronger than a single pane of glass.

This means that they are virtually shatterproof.
Our Magnetite retrofit double glazing can reduce noise by 70% through your existing window.

Sound Transmission Class (STC rating) is used to measure the resistance to noise that will pass through a partition. The STC Rating can improve from 28 (Dual 1/8" glass panes with 3/8" air space) to 41 when Magnetite is added. The effective sound transmission reduction is over 70% (Particularly effective in 250-4000 Hz range) As determined by Acoustical Systems, Austin, TX NVLAP Lab Code# 100286-0, ASTM-E90 Test AS-TL2739.
Ultraviolet light waves between 300 and 355 reduced by 99.1% when passing through acrylic sheet.

UV light waves between 360 and 375 reduced by 66.2% (as determined by DSET Laboratories, Inc., Phoenix, in tests performed).
Virtually all air infiltration is eliminated.

A Magnetite window air infiltration is rated at less than .01 cfm/lineal foot crack space, compared to DOE standard for storm windows of 2.0. Tested with 25 mph wind equivalent at The Associated Laboratories , Dallas, using ASTM E-283 test method. Similar results at the John M. Yellott Laboratories.

Use and Care:

Magnetite glazing and frames may be cleaned with Magnetite Acrylic Cleaner or a mild detergent (3% in lukewarm water). Tar, grease, paint, etc. can be removed with Naptha Soap. Antistatic cleaning is also accomplished with the use of Magnetite Acrylic Cleaner. Rinse thoroughly. Blot drive with a clean, damp cloth or chamois. Paper towels should not be used to wash or dry windows. Also, it should be mentioned that typically available glass cleaners contain solvents that may distort or harm the acrylic. Magnetite Acrylic Cleaner can be purchased by calling: (800)624-8483
The most common types of damage to acrylic are surface scratches, abrasions, and dirt particles in acrylic surface. Although these conditions will not cause structure damage to the Magnetite window, they may detract from the appearance of the product. These conditions can be corrected. Shallow scratches and abrasions can be corrected with a good grade of hard automobile paste wax (not a cleaner/wax combination). The wax will fill in any minor surface scratches and will help maintain the beautiful luster of your Magnetite window. Apply the paste wax sparingly and buff lightly with a soft, clean cloth in a circular motion. If any large dirt particles are embedded in the plastic surface, they usually can be removed with a heating device (for example a portable hair dryer). This heating device should be capable of supplying hot air 300 to 400°F. Hold the nozzle of the heating unit one quarter inch away from the surface and apply heat with a circular motion until the area soft. Then remove the dirt particles. Take care not to overheat the acrylic. Upon cooling, the Magnetite window will return to its original shape. YouTube also has several instructional videos on how to remove scratches from acrylic.
The framing material of magnetite can be painted to match the decor of the room. Spray or brush painting can be applied using an acrylic based lacquer paint that will harden quickly. Be sure that all parts are dry and free of dirt before painting. The surface of the magnet should not be painted. However the “L” metal may be painted if limited to two coats.
Magnetite windows can be stored on the above window (when a divider has been provided to for 2 window sections). Magnetite windows can also be stored at any flat position, away from high temperatures, to prevent warp-age. Magnetite Windows may be stored vertically if properly supported. Proper care for your Magnetite windows will give you years of safe and energy efficient use.

STC Ratings:

STC stands for Sound Transmission Class.

STC ratings are a standardized way to measure how much sound is stopped by a specific material.

The STC rating is the average amount of noise stopped at 18 different frequencies, measured in decibels.
For single pane windows, the average STC Rating is 26. By comparison, the STC rating of a typical interior commercial wall (filled with R-13 Insulation), is 43.
TC ratings are a logarithmic scale similar to the earthquake Richter Scale - Each number is exponentially higher than the one before. A 10 db increase in an STC rating is equivalent to a 50% decrease in noise.

For example: A window with a single pane of glass has an STC rating of 26. A solid core door has an STC rating of 36. (A difference of 10 db) Which means the solid core door would reduce noise 50% better than the window.
Magnetite Windows cannot eliminate 100% of the noise, but sound can be reduced by 70%. In some cases less noise will be coming through the Magnetite Windows than the walls.